FAQ's

 

Business Hours:

  • We are open Monday - Friday 9AM to 4PM
  • We ask for 24-48 business hours to reply to emails.
  • You can reach us via email @

    shoptrinketstreasures@gmail.com

  • We do not respond to comments/messages via social medias. This includes TikTok, Facebook and Instagram. All correspondence is done via our shop email

 Announcements:

Turnaround time:

 

  • TAT (turnaround time) is 2-5 business days for in stock items and 14 business days for preorders and customs.  Not including weekends or holidays. In stock items and preorder items purchased together will ship once preorder items arrive. This is processing time not transit time.
  • Please allow 7-10 business days for tracking to update and move through the post office network. This is standard with post office and their recommended time. There can be delays of system updating. This is out of our control. Please contact post office if it is more than 10 business days with no updates.

    Shipping:

      • The shipping method you choose is the time it takes to get to you once you receive tracking. Ship times are not included in turnaround times. Picking priority does not mean you go to front of the line. It is the mail carriers ship time to get to you. 
      • Please allow 7-10 business days for tracking to update and move through the post office network. This is standard with post office and their recommended time. There can be delays of system updating. This is out of our control. Please contact post office if it is more than 10 business days with no updates.
      • UPS does NOT deliver to PO boxes. 
      • Most times we will ship within 1-3 business days. If we have a sale or more orders come through we will have the turnaround time stated on our homepage. Please be sure to take note of these timeframes. Please take into account possible postal delays as well.

     

    • We are not responsible for transit times. We can’t control how fast the post gets items to you. Once they have packages they have control over the time it takes to get delivered.
    • Monday-Friday are considered business days. Weekends are not included in this timeframe.